Hi, I’m Lee-Ann Miller…

…and I am the Founder and Client Care Manager of Resilience Care Services. I am a certified PSW with over 15 years experience working within various healthcare settings. My career began with a Bachelor in Health Studies, where my deep-rooted passion to make a difference in people’s lives was birthed.

Born from love and loss, Resilience Care Services was launched in memory of some truly remarkable people. Firstly, my grandparents who passed on due to various illnesses. If it were not for the amazing caregivers they had while transitioning, my family and I wouldn’t have had the peace that surpassed all understanding. And secondly, my best friend Simone (Lee) Plummer, my biggest supporter, who encouraged me endlessly to start this journey before she passed. Their memory continues to inspire our mission.

Additionally, I am also a certified Early Childhood Educator and have experience in providing specialized service and care to children and youth with disabilities. I am respectful to the complex needs they may require and experienced in creating plans that will address those nuanced challenges. I am also CPR certified and hold a certification in Gentle Persuasion. 

Above all, I believe in the power of empathy and compassion in healthcare. Whether it is assisting clients in activities of daily living or streamlining specialized care, I strive to enrich patient experiences at every touchpoint. My holistic approach strives to see the client as a whole person and not just the diagnoses they receive. I keep my client’s needs, opinions and beliefs at the top of mind throughout my care delivery. I respect and acknowledge the effects of how illness affects the entire family as well.

Diversity and inclusion are foundational principles that I actively integrate into my care plans and professional life. I am committed to creating environments where an individual’s uniqueness is embraced, celebrated and welcomed.

I look forward to working with you on creating a care plan for you or your loved one that embodies your values and ensures optimal care.